Return & Refund Policy
If you're not completely satisfied with your order, you can return it within 14 days of receiving your package for a full refund or 110% store credit.
To begin your return, please email our team at info@verluccicollection.com, referencing your order number and reason for return.
RETURN CONDITIONS
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Items must be unworn, unwashed, and in original condition, with tags still attached and no smell of perfume visible.
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Items must be returned in original packaging where possible.
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Our returns facility is located in Dubai, please be aware that shipping fees and customs charges are your responsibility.
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Verlucci Collection is not responsible for any return shipping costs, customs fees, or parcels lost or damaged in transit. Please use a tracking service for your return to ensure that it gets to us safely.
NOT ELIGIBLE FOR RETURN
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Clearance items marked as Final Sale.
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Items returned after 14 days.
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Worn, damaged, or altered items not approved by customer support.
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Any ineligible items sent back will be discarded and not refunded.
DAMAGED OR DEFECTIVE ITEMS
In the unlikely event that you receive a faulty or damaged item, please reach out to us at info@verluccicollection.com so that we can assist you urgently.
Depending on the nature of the fault, we will assess and provide a suitable solution for you. This may be a replacement, discount, store credit, or refund.
RETURN PROCESSING TIME
Once your return arrives, we aim to process it within 5 working days. You'll receive a separate email when your refund or gift card is issued.
NEED HELP?
Email us at info@verluccicollection.com with any questions or concerns and our customer support team will get back to you as soon as possible.